Flexibility And Uncertainty: Gig Economy Dynamics In The Logistics Sector

Abstract

The gig economy has become one of the global phenomena that has significantly changed the employment landscape, particularly in the logistics sector. With digital platforms such as Gojek, Grab, Shopee Express, and Maxim, the gig economy offers work flexibility, a significant attraction for many individuals. However, this flexibility is often accompanied by income uncertainty, lack of social protection, and high worker turnover rates. The transformation of employment from the formal to informal sectors creates new challenges in human resource management, including worker motivation, welfare, and retention. This paper explores the dynamics of the gig economy in the logistics sector, focusing on how work flexibility can affect the motivation and well-being of gig workers. Additionally, the article identifies key challenges such as regulatory uncertainty, lack of legal protections, and sustainability risks for workers and supply chains. Based on the literature review and empirical data results, policy recommendations were prepared for social protection, inclusive labor regulations, and worker capacity building through technology-based training. Through the perspective of human resources, this article aims to provide insight into how the gig economy can be managed more sustainably, fairly, and effectively. Thus, the gig economy serves as a temporary solution to employment challenges and becomes part of a modern logistics transformation oriented towards worker welfare and system sustainability.