Smart Public Service: Synergy of Artificial Intelligence and Big Data Analytics in the Revolution of Modern Bureaucratic Systems

Abstract

Digital transformation in the public sector has created a new paradigm in government service delivery by integrating Artificial Intelligence (AI) and Big Data Analytics. Implementing these advanced technologies has changed how bureaucracies operate and transformed government and citizens' relationships. While offering significant potential for efficiency and transparency, adopting these technologies also presents challenges in data privacy, cybersecurity, and human resource readiness. This article explores how the synergy between AI and Big Data Analytics can revolutionize the modern bureaucratic system, focusing on improving the quality of public services, optimizing data-driven decision-making, and transforming administrative processes. Based on a systematic literature review and empirical analysis of case studies in Indonesia, this article identifies key factors in implementing innovative public services, including technological infrastructure, human resource capacity, and regulatory framework. The resulting policy recommendations aim to develop an inclusive, transparent, and sustainable system.